0845 643 5401

Welcome to the official DKN UK website

DKN UK (www.dkn-uk.com) Privacy Policy

We are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

At DKN UK we treat your personal information as private and confidential and fully comply with all UK Data Protection and consumer laws.

When purchasing from www.dkn-uk.com and associated DKN UK websites we collect personal information from you including your name, email address, billing and shipping address and payment details. All such information is held on secure servers and where applicable encrypted in line with PCI requirements. You may also wish to refer to our Cookies & Privacy Policy for information regarding our Cookies & Privacy Policy.

For the purpose of the Data Protection Act 1998 our data controller is Jules Bazley.

Information We Collect

In operating our website we may collect and process the following data about you:

  1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  2. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
  3. Information provided to us when you communicate with us for any reason.

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosure of Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.
  2. Where we are legally required to disclose your information.
  3. To assist fraud protection and minimise credit risk.

Use of Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  1. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
  2. To meet our contractual commitments to you.
  3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected. If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Access to Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Contacting Us Regarding Our Privacy Policy

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us by post by writing to us at

Data Protection Team
DKN UK
94 Cleveland Street
London
W1T 6NW

Cookies & Privacy

The information set out in this policy has been provided as part of our on-going commitment to providing clear and open information regarding Privacy & Cookies in line with current legislation and EU Directives for our website users.

What Are Cookies?

The cookies used on www.dkn-uk.com and associated DKN UK websites are small text files that are stored on your hard drive that are harmless. They are used primarily to keep track of items in your shopping basket and enhance your ability to navigate around our website.

Our Cookies Policy

If you wish to place an order on www.dkn-uk.com and associated DKN UK websites you will need to have cookies enabled. If you do not wish to have cookies enabled the site will still operate for the purpose of viewing products and you may place an order over the telephone. If you would like to do so please click here for our contact details.

Our cookies do not harm your computer and we do not store any personally identifiable information including credit card details in any of our cookies. We may also store information that will be used to improve user experience, site performance as well as detect and resolve errors.

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

All computers have the ability to decline cookies. This can be done by activating the setting on your specific browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Users may also see cookies of carefully selected partners for marketing and remarketing purposes. This will mean that one certain sites you may be displayed product advertising based on products that may be of interest to you. If you would like to opt out of remarketing please visit the Network Advertising initiative at: http://www.networkadvertising.org/managing/opt_out.asp

3rd Party Cookies

When using the www.dkn-uk.com and associated DKN UK websites website you may encounter cookies from 3rd parties that aren’t directly related towww.dkn-uk.com and associated DKN UK websites. Examples of this include embedded content and other types of media.

Please note that we do not have direct control over these cookies and encourage you to check the 3rd parties website for specific details about their cookies and privacy policies.

Similarly, if you choose to ‘share’ ‘like’ or use other links to social media, these websites may send cookies to your computer. We do not have direct control over these cookies and encourage you to check the 3rd parties website for specific details about their cookies and privacy policies.

Managing Cookies

Computers that do not have cookies enabled will be unable to purchase online from www.dkn-uk.com and associated DKN UK websites.

As there are so many browsers available for different types of computers, we recommend checking your browsers documentation or online help for information on checking, enabling and disabling cookies.